ProSupport Training & Registration Information

ProSupport Technician Training

ProSupport training provides the highest level of product training and comprehensive support. Your technicians will receive in-depth classroom training as well as hands-on practice, and will receive a certificate of completion at the end of their training. Each class includes both written and performance assessments that are heavily weighted to the performance of the trainee. We want to see practical success in your technicians so they return to your facility prepared with knowledge and confidence.

ProSupport Training is Ideal for: Customers wanting the highest-level of product training available In-house staffs looking for comprehensive support

These training classes are developed for the following products and are available in North America only:

• Amsco^® Eagle^® 3000 Stage 3 Steam Sterilizers
• Amsco^® Century^® Steam Sterilizers
• Reliance^® 444 Washer/Disinfector
• Reliance^® Synergy Washer/Disinfector
• Reliance^® 777 Washer/Disinfector
• Reliance^® 130 Cart Washer

Online training (if available) can be accessed 24 hours a day, 7 days a week.

Onsite training will take place between the hours of 8:00 am - 5:00 pm on such date(s) and at the location(s) as agreed by the parties. STERIS will provide all appropriate instructional personnel and relevant training materials. STERIS will also provide certificates of completion for the workshops provided.

For training delivered at the Customer's site, the Customer must provide appropriate and adequate space in which to conduct the training. The space should be quiet, comfortable and conducive to learning. STERIS will be given access to the subject equipment to allow for the hands-on portion of the training. Training costs include all travel charges for the instructor.

For Preventive Maintenance training delivered at the Customer's site, the customer must provide a STERIS PM pack to use as part of the training. At the end of the training, a Major PM for the unit used during the training will be considered complete.

For troubleshooting training delivered at the Customer's site, the customer bears all responsibility for damage to the units resulting from the training. If any parts need to be replaced due to the training process, the cost of the parts will be at the customer's expense. STERIS will provide the labor, if required, as part of the training price.

For training conducted at STERIS's Training Center in Erie, Pennsylvania (the "Training Center"), training pricing includes hotel, lunch at the Training Center and local transportation to/from the Training Center. Travel to the Training Center from Customer's location and evening meals are the responsibility of the Customer.

Training sessions may not be videotaped or recorded in any manner.

Customer agrees and acknowledges that the information conveyed during the training sessions does not constitute complete training with regard to the equipment and that all persons operating or servicing the equipment must be trained on, and have access to, the Operator & Service Manuals and any and all relevant health and safety policies or procedures.

Registration Process
The registration process for all ProSupport classes requires the following for completion:

• STERIS Registration Form
• STERIS ProSupport training quote based on the number of students, modules and products selected
• STERIS receipt of full payment in the form of PO, check or credit card
  

Cancellation
STERIS reserves the right to cancel classes no less than 30 days in advance of the scheduled date.

Customer Cancellation Policy
Customers who cancel confirmed registrations:

• From 15 to 30 days in advance of the class date will be assessed a 15% penalty.
• From 5 to 15 days in advance of the class date will be assessed a 25% penalty.
• Less than 5 days in advance of the class date will be assessed a 50% penalty.

Please check the following boxes to access the Registration page

I have read and understand the General Information, Registration Process and Cancellation sections.

I have read and understand the Customer Cancellation Policy section.